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Stribon Technologies offers comprehensive support of enterprise applications to keep the business processes running smooth and efficient. We operate in a wide range of industries, including manufacturing, healthcare, banking, retail, telecommunications, travel and hospitality.

We delivers application monitoring, support, enhancement, and incident and patch management. We keep the processes completely visible and continuously update you on the current state of your applications, providing detailed reports on implementation plans, activities performed and measures introduced.

Our Application Management Services

Application monitoring and performance management

We help you to maintain the performance of the applications critical to your enterprise. With thorough monitoring activities, our team can proactively diagnose and fix evolving slowdowns and failures before they are got detected by end users.

Application troubleshooting

We resolve occurring issues in your critical applications related to specific misbehaviors, slow request handling, runtime errors, component unavailability and poor data quality.

Application enhancements

We manage requests for minor and more substantial app changes, as well as assist with releases of updated application versions.

Application optimization

We help to ensure you applications stay current with changing business needs and goals. Our consultants conduct a detailed review of your applications and relevant business processes to modify applications.

Change management and training services

To provide a smooth switch to upgraded systems, we deliver a comprehensive change management plan (including full test coverage, risk analysis and after-launch review), review and training services. We closely work with your IT team to help them to prepare for the management of updated applications.

Application Management Backed By Help Desk Services

We complement our management services with comprehensive help desk support. The help desk is represented by a multi-language 24/7 team with appropriate technical expertise. They become a single point of entry for all service requests and incident reports facilitating and streamlining their resolution as well as improving user satisfaction by:

  • Prioritizing incidents reported by users (via e-mail, phone, chat, a ticket management system) or identified by monitoring systems.
  • Providing an immediate solution for general or repeatable issues upon instruction and escalating more complex cases to experts.
  • Informing users on the status of their requests.
  • Expanding a knowledge base and an FAQ section for users’ self-help.
  • Gathering users’ feedback for a development team.